Leisa

the first capital connect 8.07am train from Sydenham Hill was a very welcome and popular addition to our schedule - prior to this to get anywhere other than Victoria we had to change at Herne Hill. Unfortunately in the past few months it has become so incredibly unreliable - I had hoped to catch it to St Pancras yesterday to get to a meeting on time. Cancelled. Not a soul on the platform was surprised because almost every day this train is either cancelled or severely delayed. You can then risk changing at Herne Hill after taking the Southeastern service to Victoria (which is marginally more reliable). I say risk, because there is every chance that *all* the First Capital Connect trains are either cancelled or so severely delayed that they don't even bother putting an estimated arrival time on the boards.

If this is *ever* explained it is always staff shortages.

this has been going on for months, it is a completely unacceptable level of service and needs to be sorted out. Just pay the people extra to work on Sunday. That seems entirely reasonable to me. (That's what this is all about, isn't it?) over 2 years ago via web

I've just booked some regional flights with Qantas, compared prices with REX and Qantas came out best, then of course you get to the end and are whacked with charges for using a credit card to pay - $7+ per traveller! How are you supposed to compare the real cost of travel when the airlines are not only allowed to charge these excessive fees but also to hide them until the very end of the transaction. This is downright sneaky and should be illegal. Have heard of Ryan Air and other discount airlines doing this, but Qantas are already charging me top rates... although, that's really beside the point anyway.

All charges should be made clear before I've filled in three pages of forms to make my booking! over 2 years ago via web

The Wellcome Trust have recently (I think) installed some Mitsubishi hand driers that are complete rip offs of the Dyson Airblades except for two key problems: 1. the design is hideous, you can see the grotty water collecting at the bottom of the drier for example, and more importantly: 2. they don't actually dry your hands.

Particularly in a place where attention to good design seems to be a big deal, these cheap versions of the real thing really let down the bathroom experience - which I'd feel ridiculous saying except that I've overheard several conversations in those bathrooms and the nearby corridor saying pretty much saying exactly the same! over 2 years ago via web