Open letter to Orange

This open letter is a summary of the activity of Quiet Rioters. It is presented in a digestable way for the management of the organisation to read and respond to here if they wish.

Dear Orange

We are writing to let you know that <a href="/organisations/42-orange/users">3 people</a> joined Quiet Riots about Orange and we are asking for something to be done.


Here are some examples of our experiences

Tom

Just tried to get a replacement for my faulty phone. I'm paying £5 a month for this service. Turns out Orange can't replace the phone as it's out of stock, and in fact they only have one single model, the (officially crap) Toshiba TG01, that they offer as a replacement. No choosing a different phone from their site, no sir! And they call that customer service? translation missing: root.datetime.distance_in_words.almost_x_years ago via web

Paul

Why did all UK mobile operators switch from 12 month to 18 month phone contracts at exactly the same time a couple of years ago. Clearly anti-competitive. over 2 years ago via web

AmyP

I am sick to death with the way I've been treated by Orange staff, they are clearly so used to dealing with angry customers they automatically treat me with contempt each time I speak to them (which has been frequently) over 2 years ago via web

Read all experiences

Quiet Riots is a place for people and organisations to meet and get something done about issues. <br /><br />Please respond to us here or elsewhere but please do something about it. We're here to help.

Yours faithfully

3 Quiet Rioters

Avatar-placeholder Avatar-placeholder Ja_skacze