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Just tried to get a replacement for my faulty phone. I'm paying £5 a month for this service. Turns out Orange can't replace the phone as it's out of stock, and in fact they only have one single model, the (officially crap) Toshiba TG01, that they offer as a replacement. No choosing a different phone from their site, no sir! And they call that customer service? over 1 year ago via web
Why did all UK mobile operators switch from 12 month to 18 month phone contracts at exactly the same time a couple of years ago. Clearly anti-competitive. about 2 years ago via web
with you on that one. i didn't realise it but now you mention it, they did all move at once. about 2 years ago via web
I am sick to death with the way I've been treated by Orange staff, they are clearly so used to dealing with angry customers they automatically treat me with contempt each time I speak to them (which has been frequently) about 2 years ago via web
I've recently left Orange after 10 years, to join O2 who have the new Palm Pre phone.
Just wanted to say that it's the only reason I left. Orange's customer service has been fantastic for the whole decade. I'll miss you. over 2 years ago via web
I'm beginning to hear this a lot now: they're the only one I haven't tried yet. And now they do iPhones... :) over 2 years ago via web