O2

O2


Open letter to O2

This open letter is a summary of the activity of Quiet Rioters. It is presented in a digestable way for the management of the organisation to read and respond to here if they wish.

Dear O2

Matthew_key
Matthew Key
Chief Executive, O2

We are writing to let you know that 2 people have joined Quiet Riots about O2 in the last week. <br /><br /><a href="/organisations/1824-o2/users">28 people</a> in total have joined to date and are asking for something to be done.


Here are some examples of our experiences

AlexR

O2... please admit that you drop calls all the time with the iPhone. It's affecting so many people. I know I'm not the only one. Just want you to acknowledge the problem. You have too much network traffic. Orange and Vodafone are just as bad. translation missing: root.datetime.distance_in_words.almost_x_years ago via web

captaindarling

It's so easy to be accused of being a whingebag but... calling O2 took 20 minutes last week to transfer a number to prepay. Then the SIM card arrives. It's for the wrong number and the wrong payment plan. Call again. Get cut off. Call again. Get told I need to talk to the Consumer department to then transfer to Prepay. That's fine but it took so much time and wasn't my mistake in the first place. translation missing: root.datetime.distance_in_words.almost_x_years ago via web

Maddie Bell

Got the same problem, all of a sudden cant get the service gone into dispute about this yet no one will do anything and I have been blacklisted for credut this takes the biscuit about 2 years ago via web

Read all experiences

We are doing things to get the issue resolved

darkejon

There has to be some government legislation on this soon as there was with int call charges.

Data is almost more important when you're abroad with a smart phone - maps, city guides, translations etc... And currently it is so expensive.

First service provider to break from the heard and make low-cost/free international data roaming (even if it's just Europe to start) will get a lot of customers! over 2 years ago via web

Achilles

I think we should ask O2 to send a text message for every 10mb used when roaming. One could easily self cap with that sort of knowledge. And they MUST have the capability in their billing system to do that over 2 years ago via web


Quiet Riots is a place for people and organisations to meet and get something done about issues. <br /><br />Please respond to us here or elsewhere but please do something about it. We're here to help.

Yours faithfully

28 Quiet Rioters

Simon_darling Ar Avatar-placeholder P8090276 N36702425_30543712_6111 Quiet_loud Profile Rebecca_long Avatar-placeholder N610660327_1165212_5327_e