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I know outsourcing is annoying too, but I would much rather speak to someone in India straight away than wait around for ages. It also creates more jobs since a company can usually afford to recruit more foreign workers. What do people think?
over 2 years ago via web
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I can't stand automated voice menus. Especially when you're on the mobile and out in the street yelling. 'YES. BANK BALANCE. NO. YES. AAARRRGH.' Although a good tip: hit 0 enough times and you'll get through to an operator. over 2 years ago via web
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about HM Revenue & Customs
I called the VAT helpline number 4 times yesterday. A recorded message informed me that they were very busy (who isn't) and then immediately terminated the call. Today, I hung on for 4 minutes before giving up. Even BT can do better than this..... over 2 years ago via web
Invoice them. over 2 years ago via web
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On hold for 23mins today... apparently the likely time on hold was "4mins" when I started the call. They need to get better at estimating I think - especially as, for the entire time, I was apaprently first in the queue.
As an aside, I do like a hold system that tells you where you are in the queue. Except when knowing this just illustrates how they only have one operator.
Music preference from today's experience: "Misery loves company" over 2 years ago via web
Niice... My current music to Quiet Riot to: Desolate Shore
http://www.youtube.com/watch?v=MsQYzpOHpik over 2 years ago via web
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about Congestion Charge
5 minutes over 2 years ago via web
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It took us 7 weeks to get a phone connected, in the process BT cut off our landlords phone, put us on hold indefinitely, and kept saying they would have someone call us back, which never happened. over 2 years ago via web
I've literally failed to get a landline phone to ring in because I can't bear the thought of a system which insisted on giving me an email address - when I have my own - and insisted on my creating some arcane password! So I just ring others. Ho hum. over 2 years ago via web
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http://www.youtube.com/watch?v=jNmBqi1tM1A#t=1m38s over 2 years ago via web
It seems to work pretty well adding a comment in here. about 1 month ago via web
Here is another comment. about 1 month ago via web
works beautifully
about 1 month ago via web
works beautifully
about 1 month ago via web
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Even better would be if such companies had decent online systems for resolving problems. For example over the five years I have been with Tiscali my broadband has gone down a number of times (but generally been a decent service overall); every time I have to go through all the hoops with a customer service advisor whereas if they just sent a piece of software out with the router on sign-up which reported back an error code whenever a problem occured life would be so much simpler. over 2 years ago via web