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..And why the hell should I have to pay extra just because i don't want to pay by direct debit - especially when i have never been late with a payment. I would understand if i had a bad credit rating or kept missing bills but how can they possibly justify it when i have been an exemplary customer!! over 2 years ago via web
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I get a new landline and what with other problems - cards changing and stuff - didn't get round to paying for 2 months so they cut me off. So then I'm told that to reconnect, I've got to pay the remaining 10 months line rental as a fine. A fine. 10 months line rental. Over £100. And then they'll reconnect but only on another year contract starting from reconnection - but I have to pay the line rental each month.
Days to sort it out (lots of dropped calls), completely unhelpful supervisor ("It's on page 22 of your Terms & Conditions")
Outrageous ripoff by a viritual state monopoly.
"We're calling today to ensure you're getting the best value in service..." Angry BT customer goes nuts - very sweary, be warned!
http://www.youtube.com/watch?v=fbbrx6cH1sw over 2 years ago via web
Agree with Ed. Outrageous ripoff.
over 2 years ago via web
And also a kind of arbitrary, unconsidered, unlegislated law-making by petty bureaucratic whim that seems utterly scandalous, and which something like Quiet Riots could really do something about if we pile in.
BT people should watch The Merchant of Venice.
They have no right to a pound of flesh, whichever way you cut it. (No pun intended, but not a bad one now I come to think of it!)
"Beg mercy of the Duke!"
"Take my life... you take my house when you take the prop that doth sustain my house"
http://www.youtube.com/watch?v=mdbzRtxVtns over 2 years ago via web
makes me sympathise with BT rather than the opposite - the man being called is mentally ill over 2 years ago via web
He could have just hung up - it's little different from people who whinge about sex, swearing on tv and do not consider turning over to another channel.
Though I imagine he got what he wanted - I mean, surely, he was taken off their call list. Message for Quiet Rioters - don't bother with rational arguments or pleading, threaten violence....violently. over 2 years ago via web
Ha ha haa... a bad day at work for the guy in the call centre! - I like the comment to Diane at the end though!! I guess if that's the only way to get your message across then it's ok!Maybe i could learn from him! - I have yet to suceed at getting taken off any call list! over 2 years ago via web
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Then other customers paying by direct debit would end up effectively subsidising you as non direct debit payments cost more to handle over 2 years ago via web